How returns work depends on what you ordered — custom-built enclosures and ready-made stock items are handled differently.
Custom and built-to-order enclosures
Because these are built specifically for your subwoofer and vehicle, they’re not eligible for return once production has started. If you have a problem with a custom order, contact us — a sizing or build issue is handled directly with us, not through a general return.
Ready-made and stock items
For in-stock items, contact us before sending anything back. We’ll confirm whether the item qualifies for a return and walk you through the process — we don’t publish a flat return window here because it genuinely depends on the item.
Damaged or incorrect items
If something arrives damaged or isn’t what you ordered, contact us right away — (775) 541-2950 or through our contact page — before you discard packaging. We’ll make it right.
Before you order
If you’re unsure whether an item is returnable, ask before you buy. We’d rather answer the question than have you guess wrong.
